We want you to be happy with Tideline. This policy explains trials, cancellations and refunds.
New subscriptions include a 7-day free trial so you can try Tideline before you pay. If you cancel during the trial, you will not be charged.
You can cancel your subscription at any time from your account or by contacting us. Cancellation stops future renewals; you keep access until the end of the current billing period. We do not automatically pro-rate partial periods.
If you are not satisfied, contact us within 14 days of a charge and we will refund that payment. After 14 days, refunds are considered on a case-by-case basis. Refunds are issued to your original payment method.
Payments and refunds are processed by Paddle, our merchant of record. Once approved, a refund is handled through Paddle and may take a few business days to appear, depending on your bank or card provider.
Email info@tidelinehost.com with the email address on your account and we’ll help. You can also refer to the receipt Paddle sent you, which includes support options.